Privacy Policy of

This application collects some personal data from its users.

Data controller and owner

Brussels Regional Public Service
Brussels Mobility
Rue du Progrès, 80 à 1035 Bruxelles
Owner contact email: / 

Types of data collected

Among the types of personal data that this application collects, by itself or through third parties, there are: cookies, usage data, first name, last name, gender, phone number, company name, profession, address, country, province, email address, ZIP/Postal code, city, field of activity and website.

Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.
The personal data may be freely provided by the user, or, in case of usage data, collected automatically when using this application.
All data requested by this application is mandatory and failure to provide this data may make it impossible for this application to provide its services. In cases where this application specifically states that some data is not mandatory, users are free not to communicate this data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which personal data is mandatory are welcome to contact the owner.
Any use of cookies – or of other tracking tools – by this application or by the owners of third party services used by this application serves the purpose of providing the service required by the user, in addition to any other purposes described in the present document and in the cookie policy, if available.

Users are responsible for any third party personal data obtained, published or shared through this application and confirm that they have the third party's consent to provide the data to the owner.

Mode and place of processing the data

Processing methods

The data controller processes the data of users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data.The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the data controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by the owner. The updated list of these parties may be requested from the data controller at any time.


The data is processed at the data controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the data controller.

Retention time

The data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the user can always request that the data controller suspend or remove the data.

The use of the collected data

The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: analytics and contacting the user.

The personal data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of personal data

Personal data is collected for the following purposes and using the following services:


The services contained in this part allow the owner to monitor and analyse web traffic and to track changes in the user's behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the collected data to monitor and analyse the use of this application, prepare reports on its activities and share these with other Google services. Google may use the collected data to contextualise and customise the advertising on its own advertising network.

Personal data collected: cookies and usage data.

Place of processing: United States - Confidentiality policy - Opt-out option

Additional information about data collection and processing

Legal action

The user's personal data may be used for legal purposes by the data controller, in court or in the stages leading to possible legal action arising from improper use of this application or the related services.
The user declares to be aware that the data controller may be required to reveal personal data upon request of public authorities.

Additional information about user's personal data

In addition to the information contained in this privacy policy, this application may provide the user with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

System logs and maintenance

For operation and maintenance purposes, this application and any third party services may collect files that record interaction with this application (system logs) or use for this purpose other personal data (such as IP address).

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from the data controller at any time. Please see the contact information at the beginning of this document.

The rights of users

Users have the right, at any time, to know whether their personal data has been stored and can consult the data controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the data controller at the contact information set out above.

This application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The data controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a user objects to any of the changes to the policy, the user must cease using this application and can request that the data controller remove the personal data. Unless stated otherwise, the then-current privacy policy applies to all personal data the data controller has about users.

Information about this privacy policy

The data controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.


Definition and legal references

Personal data (or Data)

All information concerning a natural or legal person, an institution or an association that is, or can be, identified, even indirectly, by reference to other information, including a personal identification number.

Usage data

The information collected automatically by this application (or third-party services used by this application), which may include the IP addresses or domain names of the computers used by the application user, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server response (favourable result, error, etc.), the country of origin, the characteristics of the User's browser and operating system, the various details of the time per visit (e.g. the time spent on each page in the application) and the details of the path followed in the application with special reference to the sequence of pages visited, and other parameters concerning the user's operating system or IT environment.


The person using this application, who must correspond to or be authorised by the person concerned, to whom the personal data refers.

Person concerned

The natural or legal person to whom the personal data refers.

Service responsible for processing the data (or processing manager)

Natural or legal person, public administration or other entity, association or organisation authorised by the data manager to process the personal data in compliance with this confidentiality policy.

Data manager (or owner)

The natural or legal person, public administration or other entity, association or organisation authorised, even jointly with another data manager, to take decisions regarding the objectives and the processing methods of the personal data and the methods used, including the safety measures relating to the operation and use of this application. Unless stated otherwise, the data manager is the owner of this application.

This application

The IT equipment or software tool with which the user's personal data is collected.


Small piece of data stored in the user's device.

Legal information

Note to European users: this confidentiality policy was prepared in application of the obligations defined in Article 10 of European Directive no 95/46/EC and in virtue of the provision of Directive 2002/58/EC, as revised by Directive 2009/136/EC relating to cookies.

This confidentiality policy applies exclusively to this application.